HOOK
[Close-up of a phone buzzing with an unknown number.] A debt collector just called—should you pay right away? Not so fast. One wrong response can make things harder, even if the debt isn’t yours or the amount is wrong.
KEY POINT 1
[On-screen text: “Don’t admit or promise payment.”] First, don’t admit the debt and don’t promise to pay on the spot. Under federal law, you can ask for the details first. A quick “Send it to me in writing” is a smart place to start.
KEY POINT 2
[Show a letter being opened, with key lines highlighted.] Second, request debt validation in writing. Ask who owns the debt, the original creditor, and the exact amount. If they can’t verify it, you may have a strong reason to dispute it.
KEY POINT 3
[Split screen: phone call on one side, calendar and notes on the other.] Third, keep records of every call, letter, and payment request. Collectors generally can’t harass you, call at odd hours, or lie about what happens if you don’t pay. Write down dates, times, and what was said.
CTA
[Calm shot of a person organizing documents.] If a debt collector contacts you, pause before you pay. Learn your rights, get the debt in writing, and dispute anything that looks wrong. For more practical legal help, follow this channel.
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